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Old 06-12-2006, 05:03 PM   #1
ogami
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DS Lite dead/stuck pixel

I just bought DS lite from bestbuy.

When I turn it on... the upper screen has a red dot that wouldn't go away.

Is this a dead pixel or it will go away?

(should i just get it exchange?)
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Old 06-12-2006, 05:05 PM   #2
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Sounds like a dead pixel or a frozen pixel (Is the red dot there when you turn it off?)

Either way, you should return it for a new product a.s.a.p.
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Old 06-12-2006, 05:09 PM   #3
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Quote:
Originally Posted by Drunken Savior
Sounds like a dead pixel or a frozen pixel (Is the red dot there when you turn it off?)

Either way, you should return it for a new product a.s.a.p.
the red dot only appears when DS lite is on.
It is very visible when i play Tetris DS...


bestbuy will exchange it for me right...?
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Old 06-12-2006, 05:15 PM   #4
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They should, so long as you didn't trash the box and receipt and all that other junk. Best Buy is pretty decent with returns, atleast over here.
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Old 06-12-2006, 06:27 PM   #5
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From Nintendo themselves:
Quote:
Originally Posted by http://www.nintendo.com/consumer/systems/dslite/trouble_spot.jsp
White (or Other Color) Dot on the Screen

With a small number of Nintendo DS Lite screens, one or two dots on the screen may appear to be "stuck" on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly. Even with the high quality standards set by LCD manufacturers, you will find this situation is common in many LCD devices (PC monitors, televisions, cell phones, etc.), and is within LCD manufacturers' specifications.

It's important to understand that this issue will remain limited to the pixels you have already noticed. The problem will not get any worse and you should not expect to see the problem in any other areas of the screen.
We suggest you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Nintendo DS Lite does carry a one-year warranty. We are happy to inspect and, if necessary, fix your system at no charge within the warranty period.
Feel free to call Nintendo to get a new DS Lite (If Bestbuy gives you any hassle) at 1-800-255-3700.

-DS
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Old 06-12-2006, 06:35 PM   #6
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The first batch of the old DS had that same problem and corp replaced those who complained. I didn't want to say anything but I had mine a few weeks prior to the launch and have two white ones on my screen and a lot of the ones whcih are going in the interactives seem to have them.. I had a feeling the retail ones would.. but Corp will replace it for you. At leats thats what they did last time. They are really good with handling issues. especially since it just came out.
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Old 06-12-2006, 06:40 PM   #7
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HAHA i got my old DS on launch day and no dead pixels!(or froze)
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Old 06-12-2006, 06:56 PM   #8
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Yea, I was wondering if this would happen. I wanna wait and maybe they will fix the problem when the new colors come out. I know nintendo is awesome with repairs, but after dealing with my 360 i dont wanna deal with something like that again.
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Old 06-12-2006, 07:01 PM   #9
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thanks guys... need to run to Bestbuy once i get off work.
this time, I will check before I leave Bestbuy...

Hopefully, Bestbuy still have stocks... they have 4 left when I bought mine 3 hours ago.

I guess i am lucky to get the "specal dead pixcel edition" DS Lite. :bigsmile: Maybe i should buy a lottery ticket.
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Old 06-12-2006, 07:32 PM   #10
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my old one didn't have that problem either.. I doubt it is all of them. It seemed to be a particular "batch" last time.. The stock levels in the U.S aren't going to be that great with the demand in Japan so don't wait too long.. There won't be massive outages, but there could be some time between shipments stores receive.
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Old 06-12-2006, 10:51 PM   #11
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went back to Bestbuy and got it exchange... they didn't really care

I checked for dead pixel before i leave... now i have a good DS lite.

One question for u guys, are you going to put a protective plastic for the screens?
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Old 06-12-2006, 11:00 PM   #12
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my bro got the protective screen h/o

*couple mins later* he says hes pleased with them so far
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Old 06-13-2006, 03:00 AM   #13
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Quote:
Originally Posted by ogami
went back to Bestbuy and got it exchange... they didn't really care

I checked for dead pixel before i leave... now i have a good DS lite.

One question for u guys, are you going to put a protective plastic for the screens?
Glad it all turned out well!
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Old 06-13-2006, 06:45 AM   #14
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What the DS has dead pixels, damn Nintendo make cheap ass hardware....
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Old 06-13-2006, 09:07 AM   #15
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Quote:
Originally Posted by ogami
went back to Bestbuy and got it exchange... they didn't really care

I checked for dead pixel before i leave... now i have a good DS lite.

One question for u guys, are you going to put a protective plastic for the screens?

I would, if you can't find one over here, find from sites like lik-sang and play-asia.com and look for the Hori DS lite protector, their's are offical from Nintendo and work the best.

Hori released their's over here as well, so look for those, I have their in all of my DS's that I own and they do work the best and are easy to remove without any hassle at all.

and when you do remove them, they don't leave any adhesive stuck to the screen like some screen protectors do.
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