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Old 07-11-2018, 11:16 PM   #1
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Paypal: Dying While Owing Us Money Is Unacceptable to Us

At least the husband earned £3000 after this went viral.

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Paypal: Dying While Owing Us Money Is Unacceptable to Us

E-payments company Paypal sent a deceased customer an email more or less stating that the cessation of life functions—and thus an inability for the customer in question to clear their remaining account balance—was a violation of site policy.

Per the BBC, after 37-year-old UK woman Lindsay Durdle died of breast cancer that had spread to her lungs and brain on May 31st, 2018, her husband Howard Durdle says he provided Paypal with documentation including “her death certificate, her will and his ID, as requested.”

In response, Paypal wrote the Durdle household a letter reading in part:
Dear Mrs. Lindsay Durdle,

This is a default notice served under section 87(1) of the Consumer Credit Act 1974. Your account has an outstanding balance of £3,240.72.

Provision of Agreement Breached

You are in breach of condition 15-4(c) of your agreement with Paypal Credit as we have received notice that you are deceased. In accordance with condition 15-4(c), we are entitled to close your account, terminate your agreement and demand repayment of the full amount outstanding.

Nature of Breach

This breach is not capable of remedy.

The letter continued to say that Paypal was taking actions including limiting or restricting credit limits and immediately demanding repayment.

According to the BBC, Paypal staff told Durdle that this was not supposed to happen, that it was either the result of a bug, bad template, or human error, and written off the debt in the meantime. Durdle told the news agency that while he was “in a reasonable place at the moment,” he is a member of Widowed and Young charity and “seen first-hand in there how a letter like this or something like it can completely derail somebody.”

According to the Next Web, Paypal sent over a statement apologizing for the incident:

We apologise unreservedly to Mr Durdle for the understandable distress this letter has caused. As soon as we became aware of this mistake, we contacted Mr Durdle directly to offer our support, cleared the outstanding debt and closed down his wife’s account as he requested. We are urgently reviewing our internal processes to ensure this does not happen again.

Though this kind of screwup is unacceptable, at least it appears Paypal acknowledged the mistake. As Motherboard reported in 2016, at least in the US, debt collectors have become adept at harassing recently bereaved families of the dead to put them in contact with estate administrators or even personally repay debts, even when they have no legal obligation to pay up.
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Old 07-14-2018, 01:57 AM   #2
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Location: I hated going to weddings cause all the grandmas would poke me saying "you're next, you're next". They stopped saying that when I did it to them at Funerals.
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At least he didn't pay it, Widows NEVER have to pay back their spouse's debt, unless their name was on that debt too.

I saved my parents over 100k knowing this. My mom has their house in her name, but my Dad owed a lot of money to lots of people, just for things he was going to do, but since he isn't in his right mind anymore and in a nursing home, I got my mom to declare his bankrupt and she doesn't lose anything and she doesn't have to worry about debt collector's anymore.
The only thing she had to pay right away no matter what once they did that was a credit card they both had in their names, cause they could sue her for that money, so she just paid it all off right away.

Only had one bank that kept phoning for their money still thinking we were lying, so I told my mom to ignore them cause what they're doing now is illegal cause it was dealt with legally before this, so we got a lawyer to get them to stop.

Ahhh all the mistakes my parents did...… I learned not to do cause I had to fix all their mistakes and learn from them. My mom think she's a horrible mother and I told her, that without all their incompetence and stupid ideas, I wouldn't be able to mature myself the right way. lol This usually makes her mad. lol
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Old Today, 03:45 AM   #3
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At least he didn't pay it, Widows NEVER have to pay back their spouse's debt, unless their name was on that debt too.
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